HAIL STORM PRODUCTS LLC
If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase, fulfill your warranty, or repair your Hail Storm Products LLC (“Hail Storm Products”) product. This includes The HAIL PROTECTOR™ System and any other product offered by Hail Storm Products.
0-21 Days: Returns
During the first twenty-one days following your purchase and receipt of the item, you may return your purchase for a refund in accordance with our Return Policy. Please follow the instructions found in our Return Policy.
22-365 Days: Warranty Period
Hail Storm Products provides a one (1) year warranty from the 1st day following your purchase, and your receipt of the product, until the 365th day following your purchase, unless otherwise provided. Installation of the product, other than as directed by Hail Storm Products, may void this warranty. If a product fails due to defects in materials and/or workmanship, under normal use, during the warranty period, Hail Storm Products will repair or replace the product. In order to make a warranty claim, you must first contact us at Toll Free at 855-511-4245 ext 2 for Customer Service or email us at email@example.com, between the hours of 9am and 5pm CST, Monday through Friday, and request a Return Authorization Number before shipping. Hail Storm Products will pay for shipping an item under warranty back to us. Provided all other requirements are met, we will pay for the shipping of the repaired or replaced item, within the continental United States.
366 days +: Post Warranty Repairs
After the warranty period has expired, Hail Storm Products may repair your item (where reasonably possible) if your item becomes damaged, at our then-current rate for repair work. Please call us at Toll Free at 855-511- 4245 ext 2 for Customer Support or email us at firstname.lastname@example.org, between the hours of 9am and 5pm CST, Monday through Friday, prior to shipping the item to us, in order to request a Repair Order Number. You are responsible to pay for shipping a returned item to us. Upon receipt and acceptance of a product, accompanied by a Repair Order Number issued by Hail Storm Products, Hail Storm Products may repair the product and ship it back to you, at your expense.
All requests by you for warranty work and/or replacement are subject to product inspection at Hail Storm Products’ offices. Final evaluation of claim will be done when product arrives at Hail Storm Products’ offices. We do this to ensure top quality control and maintain safety standards. A photo or photos of the product requiring repair may be required prior to submitting a request for a Repair Order Number. Warranty repair work will be provided only on Hail Storm Products items.
This warranty applies only to the original purchaser only and to items purchased directly from Hail Storm Products LLC.
KEEP YOUR RECEIPT. IN ORDER TO CLIAM YOUR WARRANTY, YOU WILL NEED YOUR RECEIPT.
THE EXPRESS WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCT AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, IMPROPER INSTALLATION, NEGLECT, IMPROPER SERVICE AND/OR MAINTENANCE OR IF THE DEVICE HAS BEEN INFLATED WITH A DEVICE OTHER THAN A BLOWER SUPPLIED BY HAIL STORM PRODUCTS LLC. USE OF UNAUTHORIZED SERVICE, REPLACEMENT PARTS, ATTACHMENTS, OR ANY OTHER CUSTOMIZATION OF THE PRODUCT WILL VOID THIS WARRANTY. MISUSE INCLUDES ANY USE OF THIS PRODUCT OTHER THAN ITS INTENDED USE(S).
CUSTOMER ACKNOWLEDGES THAT THIS PRODUCT IS NOT AN INSURANCE POLICY AND THAT CUSTOMER SHOULD OBTAIN INSURANCE COVERAGE APPROPRIATE FOR THE RISKS ASSOCIATED WITH YOUR VEHICLE.
(“CUSTOMER” OR “YOU” OR “BUYER”) HEREBY AGREES TO INDEMNIFY AND HOLD HARMLESS HAIL STORM PRODUCTS LLC AND OR ITS OWNERS, AFFILIATES, OFFICERS, EMPLOYEES AND AGENTS AGAINST ANY AND ALL LIABILITY, CLAIMS, SUITS, LOSSES, COSTS AND LEGAL FEES CAUSED BY, INCURRED OUT OF, ARISING OUT OF, OR RESULTING FROM ANY INTENTIONAL OR NEGLIGENT ACT OR OMISSION OF AND/OR BY THE CUSTOMER. HAIL STORM PRODUCTS SHALL HAVE NO LIABILITY FOR ANY DAMAGES DUE TO LOST PROFITS, LOSS OF USE OR ANTICIPATED BENEFITS, NOR ANY OTHER INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THE PURCHASE AND/OR USE OF THIS PRODUCT, WHETHER ARISING OUT OF CONTRACT, NEGLIGENCE, TORT OR UNDER ANY WARRANTY, EVEN IF HAIL STORM PRODUCTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HAIL STORM PRODUCTS NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER LIABILITIES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. MISUSE, IMPROPER HANDLING OR STORAGE, IMPROPER MAINTENANCE AND OR CARE, OR ACCIDENTAL, ABUSIVE AND OR NEGLIGENT TREATMENT OF THE PRODUCT WILL INVALIDATE THE HAIL STORM PRODUCTS WARRANTY COVERAGE. THIS WARRANTY WILL BE VOIDED BY ANY MODIFICATIONS AND/OR REPAIRS PERFORMED BY ANY PARTY OTHER THAN WITH HAIL STORM PRODUCTS AT ANY TIME.
UPDATED: JUNE 20, 2013